Introducing Our New Lounge Operations eLearning Course

Airport lounges have become essential touchpoints in today’s travel experience. With more than 3,500 airport lounges across over 1,700 airports worldwide, tens of thousands of lounge staff, contractors, and airline representatives work every day to deliver high-quality service, maintain safety and hygiene standards, and uphold brand reputation. To meet these expectations, proper and standardised training is important.

To support this growing global need, Airport College International is proud to introduce our new Lounge Operations eLearning Course designed for anyone working in or supporting airport lounges.

Why Lounge Operations Training Matters

Airport lounges are no longer just premium waiting areas. They play a strategic role in:

• Passenger well-being and overall travel satisfaction

• Airline and airport brand perception

• Operational efficiency and safety

• Consistency of service across contracted and multi-vendor lounge environments

With increasing passenger expectations and evolving food hygiene, customer service and safety requirements, training all personnel to a common standard is important.

About the New eLearning Course

Our 1-hour online eLearning course provides lounge personnel with the knowledge and skills they need to operate lounges in line with international standards.

The course content is designed align with the IATA Airport Handling Manual (AHM 1110 - PAX13) requirements.

Course Content Overview

The training covers:

• Course Introduction

• Overview of Airport Lounges

• Customer Service in Lounges

• Lounge Facilities and Equipment

• Daily Routines and Procedures

• Understanding Food Hygiene

• Irregularities

• Course Summary

• Final Test

Each section includes practical examples and clear explanations to support different roles in the lounge environment.

Who Should Take This Course?

This course is ideal for:

• Airport Lounge Personnel

• Airline Personnel

• Airport Operators

• Personnel

• Contracted Service Providers working in lounge environments

It supports both new staff onboarding and recurrent training needs.

Course Information

Duration: 1 hour

Certificate: on successful completion of the final test participants will receive an eCertificate

Price: 80 EUR per user 

Group Discounts: special pricing available for groups of 10 or more – contact sales@airportcollege.com

Language: English This course is a theory training and must be accompanied by practical training where applicable.

More information: https://www.airportcollege.com/courses/lounge-operations-elearning

Airport College International - Global Leader in Ground Handling eLearning

Our online training programmes are used by leading aviation companies in over 140 countries worldwide. We are proud to offer courses in several languages, helping organisations to overcome training challenges within diverse teams and regions.

Would You Like to Know More?

Please don't hesitate to contact us for further information about our training services.

Simply email to us at: pertti.mero@airportcollege.com

With best regards, Pertti