CASE EXAMPLE: Ground Handing Agent in Asia

The client company is a Ground Handling Agent based in Asia operating at 7 airports and offering an extensive range of services in Ground Handling and other aviation services.

  • 7 airports serviced in one country

  • 1300+ employees

  • 5 million airline passengers and handles 140,000 tons of cargo

Challenge: How to ensure training efficiency and enable up-to-date certification?

 

Solution: Deployment of AirportCollege.com service with 8 courses and training records

 

Result: Competencies were updated fast and massive training-related cost savings were achieved

  • 80% savings in training hours = massive reductions in training costs

  • Winning new business – well trained workforce was an important factor when airlines chose this company as their new ground handling service provider

  • 2953 certificates issued in first three months, which means one passed course per hour 24/7

  • Utilizing the benefits of eLearning also in classroom when providing initial training for new employees

Man Carrying a Box

CASE EXAMPLE: Ground Hanling Agent in Europe

The client company is a Ground Handling Agent based in Europe operating at 17 airports and offering an extensive range of services in four business areas: Ground Handling, Airport Services, Airport Logistics and Cabin Crew.

  • 17 airports serviced

  • 1300+ employees

  • 100+ corporate customers

Challenge: How to ensure training efficiency and enable up-to-date certification?

Solution: The client company choose 8 online e-Learning courses from our portfolio to be used in staff training:

  • Aviation Security

  • Airside Safety

  • Human Factors

  • Passenger Handling

  • Aircraft Handling and Loading (Ramp)

  • Aircraft Turnaround Coordination

  • Dealing with Threatening Customers

  • De-icing Operator

Easy access to courses via the training portal:

  • Visually customized to match the client’s brand

  • E-learning courses are available 24/7

  • Training manuals and guidelines also available

  • Contact information & support channel for employees

  • The cloud-based service is hosted by AirportCollege.com

Winning new deals and achieve massive training related cost savings!

  • Cost savings – 80% cost savings in training hours

  • The company passed airline audits and gained IATA’s ISAGO accreditation

  • Winning new business – well trained workforce was an important factor when airlines chose this company as their new ground handling service provider

  • An average of 179 certificates are issued monthly (six per day) during the first year