- Ari Ketola
Threatening Customers eLearning course
Incidents involving unruly passengers are an ongoing concern for airlines and authorities. They are happening in all parts of the world and in all travel classes.
Here's one example from the United States where the U.S. Department of Transportation's Federal Aviation Administration (FAA) has received over 3,500 reports of unruly behavior by passengers and proposed penalties of more than one million USD.
In order to increase awareness about unruly passenger behavior the FAA launched a Zero Tolerance public awareness campaign including training material to engage with airline passengers, flight attendants, pilots and travelers.
We at Airport College International, want to be involved in promoting the Zero Tolerance campaign and offer our clients an online eLearning course with 24/7 access.
How to identify early signals of potential disruptive situations?
We have designed an online eLearning course as to how to identify early signals of potential disruptive situations and how to handle these challenging customer service situations. Our unique Virtual Trainer simulations enable learners to practice these challenging situations in a safe and interactive environment.
This online eLearning course is designed for airline and ground handling personnel who work in direct, phone or online contact with customers. These include personnel working in booking, check-in, gate, lounge, tax-free shops, cabin and arrival services, etc.
Preventive measures for risks in the working environment
Facing a threatening customer
Practical real-life scenarios
Case 1 – Telephone service
Case 2 – Check-In
Case 3 – Passenger boarding at Gate
Case 4 – During Flight
Case 5 – During Flight
Case 6 – Arrival Service
Acting in and after a threatening situation
Time required to study this course is 1 hour.
This course is designed for personnel working in:
Other curstomer service roles
Upon successful completion of the final test, a participant will be awarded with an eCertificate.
IATA Guidance on Unruly Passenger Prevention and Management.
We Offer Different Pricing Options
1. Pay Per Use
Access for one or more persons whenever needed
Discounted prices available for multiple purchases
Priced by the number of employees and selected courses
Unlimited use of selected courses
Monthly subscription fee at discounted price
Dedicated training portal according to clients’ brand
Thousands of Passenger Handling Personnel Take Our Online Courses Every Year
Our online courses are used in more than 140 countries around the world. Airport College International is proud to offer online eLearning courses in several languages to support your company training needs.
We are actively looking for new clients and would like to provide you with our online training services.
Would You Like to Know More?
Please don’t hesitate to contact me for more information.
With best regards,