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Thousands of Passenger Service Personnel Trained Every Year

  • Ari Ketola
  • 1 day ago
  • 2 min read

In today’s fast-paced aviation industry, passenger service personnel play a critical role in ensuring seamless travel experiences. From safety to customer care, well-trained staff are the backbone of smooth airport operations. At Airport College International, we train thousands of passenger service professionals every year, providing them with the skills they need to succeed.


Why Continuous Training Matters

Airlines and authorities require highly skilled and certified passenger service personnel to ensure safety, security, and exceptional customer service. With our comprehensive Passenger Services Training Suite, we help organisations efficiently and flexibly train staff, while ensuring compliance with international standards.


Our eLearning courses are designed to meet global requirements and offer maximum flexibility. Whether you need a single course or a complete package, our online training solutions are accessible anytime, anywhere.


Passenger service desk and 2 service agents at work.

Passenger Service eLearning Courses

We offer a wide range of online eLearning courses tailored to the needs of passenger service teams:

  • Passenger Handling

  • Threatening Customers

  • Schengen Travel Documents

  • Introduction to the Airport

  • Aviation Security Awareness

  • Airside Safety

  • Dangerous Goods Regulations (CBTA) 7.5

  • Human Factors

  • Introduction to Safety Management System (SMS)

  • Passengers with Reduced Mobility

  • Aircraft Turnaround Coordination

  • Cyber Security

  • Supervision and Oversight

All our courses comply with international regulations and are designed to deliver a high-quality, interactive learning experience.


We Are the Global Leader in Ground Handling eLearning

Our online training programs are used by leading aviation companies in more than 140 countries worldwide. We are proud to offer courses in several languages, helping organisations overcome training challenges across diverse teams and regions.


Ready to Learn More?

Would you like to take your passenger service training to the next level?

We’re happy to discuss how our tailored solutions can meet your organization’s training needs.


Best regards,

Pertti

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