• Ari Ketola

Passenger Handling eLearning Course

This online eLearning course is designed for personnel to gain relevant knowledge, understanding and practical skills for passenger handling standards and requirements.


Airline customer service professionals, such as reservation staff, check-in, gate and arrival service agents work in one of the most dynamic industries. They need to study a number of service, safety and security related topics regularly.

  • This course is designed for personnel to gain relevant knowledge, understanding and practical skills for passenger handling standards and requirements.

  • Participants will also learn how to deal with passengers in different situations and understand their own role in the passenger service process

  • The course content is in line with IATA’s Airport Handling Manual (AHM) and Ground Operations Manual (IGOM) requirements.


Course Content

  • Course Introduction

  • Customer Service

  • Check-In Procedures

  • Special Categories of Passengers

  • Baggage Handling

  • Security Check and Passport Control

  • Arrival and Transfer

  • Irregularities

  • Dangerous Goods

  • Work Safety

  • Course Summary

  • Final Test

Course Duration

Time required to study this course is 3 hours.


This Course is Designed for

  • Airline Staff

  • Ground Handling Providers’ personnel

  • Airport Operators’ personnel

Certificate Awarded

​Upon successful completion of the final test, a participant will be awarded with an eCertificate.

References

The Passenger Handling online eLearning course content is in line with IATA’s AHM and IGOM:

  • IATA - Airport Handling Manual (AHM), Edition 40, Chapter 1 -Passenger Handling

  • AHM 1110, Ground Operations Training Program

  • IATA - Ground Operations Manual (IGOM), Edition 9, Chapter 1 & 2

We Offer Different Pricing Options


1. Pay Per Use
  • Access for one or more persons whenever needed

  • Discounted prices available for multiple purchases

2. Subscription
  • Priced by the number of employees and selected courses

  • Unlimited use of selected courses

  • Monthly subscription fee at discounted price

  • Dedicated training portal according to clients’ brand

Thousands of Passenger Handling Personnel Take Our Online Courses Every Year

Our online courses are used in more than 140 countries around the world. Airport College International is proud to offer online eLearning courses in several languages to support your company training needs.

We are actively looking for new clients and would like to provide you with our online training services.


Would You Like to Know More?

Please don’t hesitate to contact me for more information.


With best regards,

Pertti

pertti.mero@airportcollege.com