New Ground Occurrence Investigation eLearning Course
- Ari Ketola
- 12 minutes ago
- 2 min read
Turning Ground Occurrences into Learning Opportunities
When something unexpected happens on the ground, the most important question isn’t “Who caused it?” but rather “What can we learn from it?”
In ground handling and airport operations, every occurrence, no matter how small, holds valuable lessons. Understanding what went wrong, why it happened, and how to prevent it in the future is at the heart of a strong safety culture.
That’s why we’ve developed the Ground Occurrence Investigation eLearning Course, a structured and practical introduction to the principles and practices of effective investigation.
Why Ground Occurrence Investigation Matters
Investigations aren’t just about compliance or ticking a box. They’re about improving operational safety, preventing recurrence, and building organisational learning.
When investigations are done systematically, using internationally recognised methods, they lead to better outcomes and safer ground operations across the board.
Our course follows the IATA AHM 1110 GEN-09 guidelines and provides participants with practical tools that can be applied immediately in their daily work.
What You’ll Learn
Participants will gain the knowledge and skills needed to:
Recognise when and why an investigation should be conducted, in line with organisational and regulatory requirements.
Apply standardised investigation procedures such as occurrence reporting, fact-finding, and effective interviewing.
Use proven root cause analysis methods, like the “5 Whys”, to uncover underlying contributing factors.
Develop corrective and preventive actions that address real risks and strengthen safety performance.
Prepare comprehensive investigation reports aligned with both IATA and company standards.
Who Should Take This Course
This eLearning course is designed for employees responsible for conducting or supporting ground occurrence investigations from supervisors and duty managers to safety and quality professionals.
Whether you are new to investigations or want to strengthen your existing approach, this course offers valuable insights that help you move from simply documenting events to truly understanding and preventing them.
Course Information
Duration: 40 minutes
Certificate: Participants who successfully complete the final test will be awarded an eCertificate
Price: 80 EUR per user
Group Discounts: Special pricing available for groups of 10 or more – contact sales@airportcollege.com
Language versions: English
This course is a theory training and must be accompanied by practical training where applicable.
We Are the Global Leader in Ground Handling eLearning
Our online training programmes are used by leading aviation companies in over 140 countries worldwide. We are proud to offer courses in several languages, helping organisations to overcome training challenges within diverse teams and regions.
Would You Like to Know More?
Please don't hesitate to contact us for further information about our training services.
Simply email to us at: pertti.mero@airportcollege.com
Best regards,
Pertti
