Why first impression is important?
The customers’ first impression is most important especially when working in the service sector as “You will never get a second change to make the first impression”, like Head & Shoulders commercial slogan for shampoo stated some years ago.
Service design companies very often talk far too much and act too little. I personally believe that the art of good customer service and etiquette can be adhered to when you know your basics and truly mind your customer.
The basic rules of good customer service can be summarized as follows:
Know your business.
Arrange tools to do the business.
Listen to your customer.
Impress customer with a smile.
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