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  • Ari Ketola

Supervision and Oversight eLearning Course

The Supervision and Oversight eLearning course is specifically designed for ramp and passenger service supervisors. This eLearning course will provide participants with practical management tools to effectively lead their ground handling team.

In this course, we cover key topics and share insights that will enable supervisors to lead their teams with confidence and competence. From understanding the roles and responsibilities of a ground handling supervisor to mastering leadership principles and coaching techniques, they will be equipped to excel in their leadership role.

The course content is fully compliant with the IATA Airport Handling Manual (AHM), Ground Operations Training Programme AHM 1110 - General Aviation Safety GEN-08.

Course Content

  • Introduction

  • Roles and responsibilities of a Supervisor

  • Leadership Principles and Coaching

  • Delegating and Goal Setting

  • Communication

  • Operational Excellence

  • Course Summary

  • Final Test

This Course is Designed for

Supervisors working in Ground Handling Operations.

Course Duration

Time required to study this course is 1 hour.

Certificate Awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.


80 EUR per user. If you have 10 or more users, ask for a special price:

We Are the Global Leader in Ground Handling eLearning

Our online courses are used in Korea and more than 140 countries around the world. Airport College International is proud to offer online eLearning courses in several languages to support your company training challenges.

We are actively looking for new customers and want to offer you our solutions to industry-wide challenges.

If you want to get more information

If you would like to know more about us and our solutions, please send your request by e-mail directly to me.

With best regards,



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