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Schengen Travel Documents eLearning Course for Airlines and Ground Handling Companies

Be ready when the borders reopen

The COVID-19 crises with quarantine measures and a significantly reduced number of flights had led airlines and ground handling companies to have less people on duty. In most locations operations have been run with a minimal number of staff.

Now, when the aviation industry is slowly and safely re-opening operations, staff training is at the core of return-to-work preparations. The first priority is to ensure that all personnel have valid mandatory training and right next that staff skills have not been unsharpened during the months away from work.

An essential part of this work is checking each persons training and plan what training they need to complete in order to succeed in their daily work. When mandatory training is valid and up-to-date there are several skill areas that should be taken in to the discussion. One of these skills related to the travel documentation is Schengen. If this is ignored, there will be a huge amount mistakes and fines that cost a lot of money.

Train your Passenger Service staff to avoid fines

Our Schengen Travel Documents eLearning Course provides practical information on how to systematically check passenger documentation and to ensure that only passengers with adequate, valid documentation are accepted on flights to the Schengen area.

Schengen Area – The World’s Largest Visa Free Zone

The Schengen Area, signifies a zone where 26 European countries, abolished their internal borders, for the free and unrestricted movement of people, in harmony with common rules for controlling external borders and fighting criminality, by strengthening the common judicial system and police cooperation.

Schengen States apply common rules to people entering the area, including rules on document checks and visa requirements.

Airlines are responsible for ensuring that the passengers they carry have all required travel documents in place to enter the Schengen area. However, many passengers that intend to access the Schengen area are still using improper or invalid travel documentation.

Fines worth millions of euros every year

Whenever an airline is found guilty, a fine of between 3.000 to 5.000 EUR, per passenger travelling with improper documentation, may be imposed. The cumulative cost of fines per year for airlines may be counted in millions of euros.

We created this course with Finnair

We made this online course together with Finnair and have designed it to be suitable for all employees who are checking-in or boarding passengers, particularly those working in ground handling operations.

Do you want to know more?

Please send me an email to get more information.

With best regards,



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