This online eLearning course is designed for personnel to gain relevant knowledge, understanding and practical skills for passenger handling standards and requirements.
Airline customer service professionals, such as reservation staff, check-in, gate and arrival service agents work in one of the most dynamic industries. They need to study a number of service, safety and security related topics regularly.
This course is designed for personnel to gain relevant knowledge, understanding and practical skills for passenger handling standards and requirements.
Participants will also learn how to deal with passengers in different situations and understand their own role in the passenger service process
The course content is in line with IATA’s Airport Handling Manual (AHM) and Ground Operations Manual (IGOM) requirements.
Special Categories of Passengers
Security Check and Passport Control
Arrival and Transfer
Time required to study this course is 3 hours.
This Course is Designed for
Ground Handling Providers’ personnel
Airport Operators’ personnel
Upon successful completion of the final test, a participant will be awarded with an eCertificate.
The Passenger Handling online eLearning course content is in line with IATA’s AHM and IGOM:
IATA - Airport Handling Manual (AHM)
AHM 1110, Ground Operations Training Program
IATA - Ground Operations Manual (IGOM)
We Offer Different Pricing Options
Pay Per Use
Access for one or more persons whenever needed
Discounted prices available for multiple purchases
Priced by the number of employees and selected courses
Unlimited use of selected courses
Monthly subscription fee at discounted price
Dedicated training portal according to clients’ brand
Would You Like to Know More?
Please don’t hesitate to contact me for more information.
With best regards,