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Course Information

Final test information
  • Final test delivery method: Non-supervised online test can be taken in the end of the course

  • Final test format: Multiple choice questions

  • Number of questions: 10 (drawn from a question bank)

  • Pass mark: 80% correct answers

Course references
  • IATA, Airport Handling Manual (AHM)

  • IATA, Ground Operations Manual (IGOM)


Language versions
  • English

  • Japanese





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How to register?

This eLearning course is available in all locations globally 24/7. Course can be studied immediately after purchase.


To learn more about the prices and other details, please send email to

We offer different pricing options.

Pay Per Use

  • Access for one or more persons whenever needed

  • Discounted prices available for multiple purchases


  • Priced by the number of employees and selected courses

  • Unlimited use of selected courses

  • Monthly subscription fee at discounted price

  • Dedicated training portal according to clients’ brand

This course can be tailored on request with client specific content and look & feel.

Tailor-made courses on any training subject are available on request at competitive price.
Introduction to the Airport – eLearning course

The Introduction to the Airport course has been designed to give the participants an overview about essential areas of an airport to obtain a “big picture” about the different stakeholder involved and the fundamental elements of airport infrastructure and operations.

This course is designed for

  • Cargo personnel

  • Ramp personnel

  • Baggage handling personnel

  • Passenger handling personnel

  • Load masters and load control personnel

  • Catering personnel

  • Freight forwarders

  • Postal and express parcel handling personnel


Learning objectives

Upon completion of this course, a course participant will be able to:

  • gain an overview about the aspects of airport infrastructure and operations

  • learn different service providers and stakeholders and their role at airport operations

  • obtain an overview of roles and responsibilities in the airport operations

Course content

  • Introduction

  • Introduction to the airport and airline operations

  • Aviation regulation and associations

  • Basic information of aviation safety, security, training and quality

  • Environment and sustainability policies in airport operations

  • Course summary

  • Final test


Course duration

Time required to study this course is 30 minutes.

Certificate awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.

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