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Course Information

Final test information

  • Final test delivery method: Non-supervised online test can be taken in the end of the course

  • Final test format: Multiple choice questions

  • Number of questions: 20 (drawn from a question bank)

  • Pass mark: 80% correct answers

Course references

  • IATA’s Airport Handling Manual (AHM)

  • IATA AHM 1110

Language versions

  • English

  • Finnish

  • Japanese

  • Chinese

  • Korean

  • Thai




per user

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How to register?

This eLearning course is only available for companies, not for private individuals. Course is available in all locations globally 24/7. Course can be studied immediately after purchase.


To learn more about the prices and other details, please send email to

We offer different pricing options.

Pay Per Use

  • Access for one or more persons whenever needed

  • Discounted prices available for multiple purchases


  • Priced by the number of employees and selected courses

  • Unlimited use of selected courses

  • Monthly subscription fee at discounted price

  • Dedicated training portal according to clients’ brand

This course can be tailored on request with client specific content and look & feel.

Tailor-made courses on any training subject are available on request at competitive price.
Human Factors – eLearning course

People play a central role in airport activities. They do a wide variety of jobs necessary for safe and efficient operations. 80% of apron accidents and incidents involve some type of human error or violation of company policies, processes, or procedures.


This online course provides participants with an introduction to the concept of human factors and helps them increase their awareness of the impact of human performance on safety.

This course is designed for

  • Ramp personnel

  • Cargo personnel

  • Baggage handling personnel

  • Catering personnel

  • Load masters and load control personnel

  • Catering personnel

  • Airport operators’ personnel

  • Airline operational staff

  • Aircraft maintenance staff

  • Postal and express parcel handling personnel  


Learning objectives

Upon completion of this course, a course participant will be able to:

  • understand components of human factors and their relationship to safely

  • provide knowledge and skills regarding human behaviour and performance limitations

  • motivate employees to apply the principles in their everyday working environment on a continuous basis

Course content

  • Introduction

  • Human Error 

  • The Shell Model

  • Reason’s Model

  • Dirty Dozen 

  • Development

  • Course summary

  • Final test


Course duration

Time required to study this course is 1 hour. This online training course is an equivalent of 4 hours of classroom training.

Certificate awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.

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