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Supervision and Oversight eLearning

This course provides participants with practical leadership tools for managing a ramp or passenger services team.

Participants will learn what is important when dealing with employees and understand their own role as a supervisor in ground handling operations.

Course Information

This course is designed for

  • Supervisors working in Ground Handling Operations

Learning objectives

Upon completion of this course, a course participant will be able to:

  • Communicate effectively

  • Provide positive and corrective feedback

  • Use delegation techniques to solve operational challenges

  • Create a culture of safety and open reporting

  • Provide briefings to teams and check understanding

  • Set and communicate goals

Course content

  • Introduction

  • Roles and responsibilities of a Supervisor

  • Leadership Principles and Coaching

  • Delegating and Goal Setting

  • Communication

  • Operational Excellence

  • Course Summary

  • Final Test

Course duration

Time required to study this course is 1 hour.

Certificate awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.

Final test information
  • Final test delivery method:
    Non-supervised online test can be taken in the end of the course

  • Final test format: Multiple choice questions

  • Number of questions: 20 (drawn from a question bank)

  • Pass mark: 80% correct answers

Course references
  • IATA, Airport Handling Manual (AHM)

  • Ground Operations Training Program AHM 1110 - General Aviation Safety GEN-08

Language versions
Final test information
  • English




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per user

We offer different pricing options

Pay Per Use

  • Access for one or more persons whenever needed

  • Discounted prices available for multiple purchases


  • Priced by the number of employees and selected courses

  • Unlimited use of selected courses

  • Monthly subscription fee at discounted price

  • Dedicated training portal according to clients’ brand


Need some tailoring?

This course can be tailored on request with client specific content and look & feel.

Or fully tailored eLearning
courses for your company?

Tailor-made courses on any training subject are available on request at competitive price.


How to register?

This eLearning course is only available for companies, not for private individuals. Course is available in all locations globally 24/7. Course can be studied immediately after purchase.


To learn more about the prices and other details, please send email to

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