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Passengers with Reduced Mobility eLearning

Passengers with Reduced Mobility represents one of the fastest-growing passenger segments in aviation. Restrictions these passengers have may be related to limitations in physical mobility due to disability or illness or other issues such as mental disorders or ageing.

The course helps participants develop skills so that they can serve passengers with reduced mobility according to general regulations and guidelines, and by following the principles of good customer service.

Course Information

This course is designed for

  • Airport Operators Staff

  • Ground Handling Agents Staff

  • Airline Staff

Learning objectives

Upon completion of this course, a course participant will be able to:

  • learn how to identify passengers with disabilities and people with reduced mobility, why they need specific attention.

  • become familiar with the legal requirements and best practices.

  • understand how to provide the best support to PRM passengers.

  • gain practical knowledge of a PRM passenger's journey and learn what issues cause unnecessary stress and anxiety to passengers, and how to minimize these challenges.

  • learn about different assisting devices and PRM vehicle operations.

  • understand, explain, and apply the basic procedures in the event of special situations and emergencies.

  • be motivated to serve passengers according to general regulations and guidelines, and the principles of good customer service.

Course content

  • Course introduction

  • Different Passengers and Assistance Needs

  • Serving and Assisting Passengers

  • Assistive Devices

  • PRM Vehicle Operations

  • Special Situation and Emergencies

  • Course Summary

  • Final Test

Course duration

Time required to study this course is 1 hour.

Certificate awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.

Final test information
  • Final test delivery method:
    Non-supervised online test can be taken in the end of the course

  • Final test format: Multiple choice questions

  • Number of questions: 20 (drawn from a question bank)

  • Pass mark: 80% correct answers

Course references
  • IATA Airport Handling Manual (AHM)

  • IATA Ground Operations Manual (IGOM)

  • EU (EC) No 1107/2006

  • USA ACAA (The Air Carrier Access Act), 14 CFR Part 382

  • Canada ATPDR (Accessible Transportation for persons with Disabilities Regulations)

Language versions
Final test information
  • English

  • French

  • Chinese




Click button below for special price!

per user

We offer different pricing options

Pay Per Use

  • Access for one or more persons whenever needed

  • Discounted prices available for multiple purchases


  • Priced by the number of employees and selected courses

  • Unlimited use of selected courses

  • Monthly subscription fee at discounted price

  • Dedicated training portal according to clients’ brand


Need some tailoring?

This course can be tailored on request with client specific content and look & feel.

Or fully tailored eLearning
courses for your company?

Tailor-made courses on any training subject are available on request at competitive price.


How to register?

This eLearning course is only available for companies, not for private individuals. Course is available in all locations globally 24/7. Course can be studied immediately after purchase.


To learn more about the prices and other details, please send email to

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