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Passenger Handling eLearning

This course is designed for personnel to gain relevant knowledge, understanding and practical skills for passenger handling standards and requirements.

The course content is in line with IATA’s Airport Handling Manual (AHM) and Ground Operations Manual (IGOM) requirements.

Course Information

This course is designed for

  • Airline Staff

  • Ground Handling Providers’ personnel

  • Airport Operators’ personnel

Learning objectives

Upon completion of this course, a course participant will be able to:

  • understand passenger handling standards and requirements

  • learn about passenger and baggage check-in, boarding and arrival service

  • procedures, including passengers with special needs

  • follow the regulations and guidelines for safe and secure working process in passenger handling

  • know how to manage irregular operations and passengers requiring special handling

  • provide superior customer service in a demanding environment

Course content

  • Course Introduction

  • Customer Service

  • Check-In Procedures

  • Special Categories of Passengers

  • Baggage Handling

  • Security Check and Passport Control

  • Arrival and Transfer

  • Irregularities

  • Dangerous Goods

  • Work Safety

  • Course Summary

  • Final Test

Course duration

Time required to study this course is 3 hours.

Certificate awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.

Final test information
  • Final test delivery method: Non-supervised online test can be taken in the end of the course

  • Final test format: Multiple choice questions

  • Number of questions: 20 (drawn from a question bank)

  • Pass mark: 80% correct answers

Course references

The Passenger Handling online eLearning course content is in line with IATA’s AHM and IGOM:

  • IATA - Airport Handling Manual (AHM)

  • AHM 1110, Ground Operations Training Program

  • IATA - Ground Operations Manual (IGOM)

Language versions
Final test information
  • English

  • Finnish

  • Japanese

  • Korean

  • Thai




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per user

We offer different pricing options

Pay Per Use

  • Access for one or more persons whenever needed

  • Discounted prices available for multiple purchases


  • Priced by the number of employees and selected courses

  • Unlimited use of selected courses

  • Monthly subscription fee at discounted price

  • Dedicated training portal according to clients’ brand


Need some tailoring?

This course can be tailored on request with client specific content and look & feel.

Or fully tailored eLearning
courses for your company?

Tailor-made courses on any training subject are available on request at competitive price.


How to register?

This eLearning course is only available for companies, not for private individuals. Course is available in all locations globally 24/7. Course can be studied immediately after purchase.


To learn more about the prices and other details, please send email to

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