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Introduction to the Airport eLearning

The Introduction to the Airport course has been designed to give the participants an overview about essential areas of an airport to obtain a “big picture” about the different stakeholder involved and the fundamental elements of airport infrastructure and operations.

Course Information

This course is designed for

  • Cargo personnel

  • Ramp personnel

  • Baggage handling personnel

  • Passenger handling personnel

  • Load masters and load control personnel

  • Catering personnel

  • Freight forwarders

  • Postal and express parcel handling personnel

Learning objectives

Upon completion of this course, a course participant will be able to:

  • gain an overview about the aspects of airport infrastructure and operations

  • learn different service providers and stakeholders and their role at airport operations

  • obtain an overview of roles and responsibilities in the airport operations

Course content

  • Introduction

  • Introduction to the airport and airline operations

  • Aviation regulation and associations

  • Basic information of aviation safety, security, training and quality

  • Environment and sustainability policies in airport operations

  • Course summary

  • Final test

Course duration

Time required to study this course is 30 minutes.

Certificate awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.

Final test information
  • Final test delivery method: Non-supervised online test can be taken in the end of the course

  • Final test format: Multiple choice questions

  • Number of questions: 10 (drawn from a question bank)

  • Pass mark: 80% correct answers

Course references
  • IATA, Airport Handling Manual (AHM)

  • IATA, Ground Operations Manual (IGOM)

Language versions
Final test information
  • English

  • Japanese




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per user

We offer different pricing options

Pay Per Use

  • Access for one or more persons whenever needed

  • Discounted prices available for multiple purchases


  • Priced by the number of employees and selected courses

  • Unlimited use of selected courses

  • Monthly subscription fee at discounted price

  • Dedicated training portal according to clients’ brand


Need some tailoring?

This course can be tailored on request with client specific content and look & feel.

Or fully tailored eLearning
courses for your company?

Tailor-made courses on any training subject are available on request at competitive price.


How to register?

This eLearning course is only available for companies, not for private individuals. Course is available in all locations globally 24/7. Course can be studied immediately after purchase.


To learn more about the prices and other details, please send email to

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