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Lounge Operations eLearning

This eLearning course provides airport lounge personnel with the knowledge and practical skills required to operate and manage airport lounges in line with industry standards. It offers an introduction to the functions, facilities, and service requirements of airport lounges, focusing on operational excellence, passenger well-being, and brand reputation.

The course content follows the guidelines of IATA’s Airport Handling Manual (AHM) PAX13 – Lounges, ensuring alignment with globally recognised best practices in passenger service and lounge operations.

Course Information

This course is designed for

  • Airport Lounge Personnel

  • Airline Personnel

  • Airport Operators’ Personnel

  • Contracted Service Providers working in lounge environments

 

Learning objectives


Upon completion of this course, a course participant will be able to:

  • Operate and manage airport lounge facilities safely and efficiently, including equipment use, daily routines, and compliance with operational standards.

  • Deliver high-quality customer service that meets the expectations of premium passengers and effectively handle challenging service situations.

  • Apply essential food hygiene and safety practices to protect passenger health, ensure regulatory compliance, and maintain brand trust.

  • Manage irregular operations and special passenger needs by following correct procedures for safety, emergency situations, and incident reporting.

Course content

  • Course Introduction

  • Overview of Airport Lounges

  • Customer Service in Lounges

  • Lounge Facilities and Equipment

  • Daily Routines and Procedures

  • Understanding Food Hygiene

  • Irregularities

  • Course Summary

  • Final Test


Course duration


Time required to study this course is 1 hour.


Certificate awarded


Upon successful completion of the final test, a participant will be awarded with an eCertificate.

Final test information

  • Final test delivery method:
    Non-supervised online test can be taken in the end of the course

  • Final test format: Multiple choice questions

  • Number of questions: 20 (drawn from a question bank)

  • Pass mark: 80% correct answers

Course references

  • IATA Airport Handling Manual (AHM 1110), PAX13 Lounges

Language versions
Final test information

  • English

Pricing

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€80

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per user

We offer different pricing options

Pay Per Use

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  • Access for one or more persons whenever needed

  • Discounted prices available for multiple purchases

Subscription

​

  • Priced by the number of employees and selected courses

  • Unlimited use of selected courses

  • Monthly subscription fee at discounted price

  • Dedicated training portal according to clients’ brand

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Need some tailoring?

This course can be tailored on request with client specific content and look & feel.

Or fully tailored eLearning
courses for your company?

Tailor-made courses on any training subject are available on request at competitive price.

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How to register?

This eLearning course is only available for companies, not for private individuals. Course is available in all locations globally 24/7. Course can be studied immediately after purchase.

 

To learn more about the prices and other details, please send email to sales@airportcollege.com

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