Course Information

Final test information

Final test delivery method: Non-supervised online test can be taken in the end of the course
Final test format: Multiple choice questions
Number of questions: 20 (drawn from a question bank)
Pass mark: 80% correct answers

Course references

The Passenger Handling online eLearning course content is in line with IATA’s AHM and IGOM:

IATA - Airport Handling Manual (AHM), Edition 41, Chapter 1 - Passenger Handling
AHM 1110, Ground Operations Training Program
IATA - Ground Operations Manual (IGOM), Edition 10, Chapter 1 & 2

Language versions

English
Finnish
Thai

Pricing

80€

per user

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How to register?

This eLearning course is only available for companies, not for private individuals. Course is available in all locations globally 24/7. Course can be studied immediately after purchase.

To learn more about the prices and other details, please send email to sales@airportcollege.com

Contact for more information

We offer different pricing options.

Pay Per Use

Access for one or more persons whenever needed
Discounted prices available for multiple purchases

Subscription

Priced by the number of employees and selected courses
Unlimited use of selected courses
Monthly subscription fee at discounted price
Dedicated training portal according to clients’ brand

This course can be tailored on request with client specific content and look & feel.

Tailor-made courses on any training subject are available on request at competitive price.

Passenger Handling – eLearning course

This course is designed for personnel to gain relevant knowledge, understanding and practical skills for passenger handling standards and requirements.

The course content is in line with IATA’s Airport Handling Manual (AHM) and Ground Operations Manual (IGOM) requirements.

This course is designed for

Airline Staff
Ground Handling Providers’ personnel
Airport Operators’ personnel

Learning objectives

Upon completion of this course, a course participant will be able to:

understand passenger handling standards and requirements
learn about passenger and baggage check-in, boarding and arrival service
procedures, including passengers with special needs
follow the regulations and guidelines for safe and secure working process in passenger handling
know how to manage irregular operations and passengers requiring special handling
provide superior customer service in a demanding environment

Course content

Course Introduction
Customer Service
Check-In Procedures
Special Categories of Passengers
Baggage Handling
Security Check and Passport Control
Arrival and Transfer
Irregularities
Dangerous Goods
Work Safety
Course Summary
Final Test

Course duration

Time required to study this course is 3 hours.

Certificate awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.