Course Information

Final test information

Final test delivery method:
Non-supervised online test can be taken in the end of the course
Final test format: Multiple choice questions
Number of questions: 20 (drawn from a question bank)
Pass mark: 80% correct answers

Course references

IATA, Airport Handling Manual (AHM)
Ground Operations Training Program AHM 1110 - General Aviation Safety GEN-08

Language versions

English

Pricing

80€

per user

Ask special price for 10 or more users

How to register?

Course is available in all locations globally 24/7. Course can be studied immediately after purchase.

To learn more about the prices and other details, please send email to sales@airportcollege.com

Contact for more information

We offer different pricing options.

Pay Per Use

Access for one or more persons whenever needed
Discounted prices available for multiple purchases

Subscription

Priced by the number of employees and selected courses
Unlimited use of selected courses
Monthly subscription fee at discounted price
Dedicated training portal according to clients’ brand

This course can be tailored on request with client specific content and look & feel.

Tailor-made courses on any training subject are available on request at competitive price.

Supervision and Oversight – eLearning course

This course provides participants with practical leadership tools for managing a ramp or passenger services team.

Participants will learn what is important when dealing with employees and understand their own role as a supervisor in ground handling operations.

This course is designed for

Supervisors working in Ground Handling Operations.

Learning objectives

Upon completion of this course, a course participant will be able to:

Understand roles and responsibilities of a supervisor
Communicate effectively
Provide positive and corrective feedback
Use delegation techniques to solve operational challenges
Create a culture of safety and open reporting
Provide briefings to teams and check understanding
Set and communicate goals

Course content

Introduction
Roles and responsibilities of a Supervisor
Leadership Principles and Coaching
Delegating and Goal Setting
Communication
Operational Excellence
Course Summary
Final Test

Course duration

Time required to study this course is 1 hour.

Certificate awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.