top of page

Course Information

Final test information
  • Final test delivery method:
    Non-supervised online test can be taken in the end of the course

  • Final test format: Multiple choice questions

  • Number of questions: 20 (drawn from a question bank)

  • Pass mark: 80% correct answers


Course references
  • IATA, Airport Handling Manual (AHM)

  • Ground Operations Training Program AHM 1110 - General Aviation Safety GEN-08

Language versions
  • English



How to register?

Course is available in all locations globally 24/7. Course can be studied immediately after purchase.

To learn more about the prices and other details, please send email to

We offer different pricing options.

Pay Per Use

  • Access for one or more persons whenever needed

  • Discounted prices available for multiple purchases


  • Priced by the number of employees and selected courses

  • Unlimited use of selected courses

  • Monthly subscription fee at discounted price

  • Dedicated training portal according to clients’ brand

This course can be tailored on request with client specific content and look & feel.

Tailor-made courses on any training subject are available on request at competitive price.
Supervision and Oversight – eLearning course

This course provides participants with practical leadership tools for managing a ramp or passenger services team.


Participants will learn what is important when dealing with employees and understand their own role as a supervisor in ground handling operations.

This course is designed for

​Supervisors working in Ground Handling Operations.


Learning objectives

Upon completion of this course, a course participant will be able to:

  • Understand roles and responsibilities of a supervisor

  • Communicate effectively

  • Provide positive and corrective feedback

  • Use delegation techniques to solve operational challenges

  • Create a culture of safety and open reporting

  • Provide briefings to teams and check understanding

  • Set and communicate goals

Course content

  • Introduction

  • Roles and responsibilities of a Supervisor

  • Leadership Principles and Coaching

  • Delegating and Goal Setting

  • Communication

  • Operational Excellence

  • Course Summary

  • Final Test


Course duration

Time required to study this course is 1 hour.

Certificate awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.

bottom of page