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Course Information

Final test information
  • Final test delivery method: Non-supervised online test can be taken in the end of the course

  • Final test format: Multiple choice questions

  • Number of questions: 10 (drawn from a question bank)

  • Pass mark: 80% correct answers

Course references

This training course content is created in line with the guidance of official organisations and industry recommendations such as WHO, ICAO, EASA, FAA and IATA.

Language versions
  • English





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How to register?

This eLearning course is available in all locations globally 24/7. Course can be studied immediately after purchase.


To learn more about the prices and other details, please send email to

We offer different pricing options.

Pay Per Use

  • Access for one or more persons whenever needed

  • Discounted prices available for multiple purchases


  • Priced by the number of employees and selected courses

  • Unlimited use of selected courses

  • Monthly subscription fee at discounted price

  • Dedicated training portal according to clients’ brand

This course can be tailored on request with client specific content and look & feel.

Tailor-made courses on any training subject are available on request at competitive price.
Coronavirus (COVID-19) – eLearning course

This course provides basic information about serious infectious diseases (e.g. COVID-19). The course is designed for airlines and ground handling agent’s personnel to gain relevant knowledge, understanding and best practices in the event of public health emergencies.


The course content is based on WHO, EASA, FAA and IATA guidelines, recommendations, and regulations available as of April 2020.

This course is designed for

  • Passenger Service Agents

  • Cabin Crew & Pilots

  • Ramp Handlers

  • Cargo and Catering Staff

  • Aircraft Cleaning Crew

  • Airport Operators staff

  • Aircraft Line Maintenance staff


Learning objectives

Upon completion of this course, a course participant will be able to:

  • understand how diseases spread and what are preventive measures

  • identify different types of symptoms in people and how to act in different passenger service situations on the ground and in the air

  • how to act in emergency situations and how to report on them

Course content

  • Introduction to communicable diseases and pandemics

  • How diseases spread

  • Preventive measures

  • Emergency response

  • Cleaning and disinfecting

  • Reporting

  • Course summary

  • Final test


Course duration

Time required to study this course is 45 minutes.

Certificate awarded

Upon successful completion of the final test, a participant will be awarded with an eCertificate.

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